Re: [Hampshire] [Surrey] Customer service experience: Skoda …

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Author: Tony Whitmore
Date:  
To: hampshire
Subject: Re: [Hampshire] [Surrey] Customer service experience: Skoda website
Could you please refrain from posting replies to e-mails from another
list to this list? Additionally, the HTML formatting of the e-mails
below makes them barely comprehensible.

Thanks,

Tony

(Top posted to save me from investigating the mess below too much.)

On 27.07.2012 15:30, Tony Wood wrote:
> Firefox 14.0.1 with all latest updates via Ubuntu, Nick.
>
> The website in question is from Maritz Research. I've just written
> to
> them:
>
>> "Dear Maritz
>>
>> Skoda asked me to complete one of your questionnaires about the
>> servicing of my car a few days ago.
>>
>> I filled in the on-line form of many pages and pressed 'EXIT' ...
>> nothing happened: I had to exit my browser.
>>
>> I went on-line to 'skoda.co.uk' and found their Customer Service
>> page. Same outcome when I submitted the form I completed. I got an
>> error message (screenshot attached) so again had wasted my time.
>>
>> For a market research company, 'annoyed' is not your ideal customer
>> outcome.
>>
>> --
>>
>> Tony Wood"
> Yes, agreed about busted websites and (as a former webmaster) I've
> also got errors fixed.
> We'll see if they fix this one! Bet they don't, though!
>
> Tony Wood
> (from netbook)
> On 27/07/12 14:59, Nick Holway wrote:
>
>> On 27 July 2012 15:52, Tony Wood <tonywoodtw@???> wrote:
>>
>>> After my Octavia was routinely serviced, Skoda wrote to me asking
>>> if I was a
>>> happy bunny. They asked that I complete an on-line questionnaire
>>> about my
>>> 'recent experience with Garland Motors'.
>>>
>>> I spent 15 minutes filling in the pages and then clicked 'EXIT' -
>>> which
>>> seems to be the point at which replies are submitted. Anyway
>>> nothing
>>> happened; the button 'clicked' but it all just sat there.
>>>
>>> It won't accept entries from Linux OS !!
>>
>> Out of interest which browser were you using?
>>
>> FWIW I've had a winge at companies with broken websites via Twitter
>> and they actually fixed it.
>>
>> Nick
>>
>> _______________________________________________
>> Surrey mailing list
>> Surrey@???
>> https://mailman.lug.org.uk/mailman/listinfo/surrey
>> http://www.surrey.lug.org.uk



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