Re: [Hampshire] [Surrey] Customer service experience: Skoda …

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Author: Tony Wood
Date:  
To: surrey, Hampshire LUG Discussion List
Subject: Re: [Hampshire] [Surrey] Customer service experience: Skoda website
Firefox 14.0.1 with all latest updates via Ubuntu, Nick.

The website in question is from Maritz Research. I've just written to them:

    "Dear Maritz


    Skoda asked me to complete one of your questionnaires about the
    servicing of my car a few days ago.


    I filled in the on-line form of many pages and pressed 'EXIT' ... 
    nothing happened:  I had to exit my browser.


    I went on-line to 'skoda.co.uk' and found their Customer Service
    page. Same outcome when I submitted the form I completed. I got an
    error message (screenshot attached) so again had wasted my time.


    For a market research company, 'annoyed' is not your ideal customer
    outcome.


    -- 


    Tony Wood"


Yes, agreed about busted websites and (as a former webmaster) I've also
got errors fixed.
We'll see if they fix this one! Bet they don't, though!

Tony Wood
(from netbook)

On 27/07/12 14:59, Nick Holway wrote:
> On 27 July 2012 15:52, Tony Wood <tonywoodtw@???> wrote:
>> After my Octavia was routinely serviced, Skoda wrote to me asking if I was a
>> happy bunny. They asked that I complete an on-line questionnaire about my
>> 'recent experience with Garland Motors'.
>>
>> I spent 15 minutes filling in the pages and then clicked 'EXIT' - which
>> seems to be the point at which replies are submitted. Anyway nothing
>> happened; the button 'clicked' but it all just sat there.
>>
>> It won't accept entries from Linux OS !!
> Out of interest which browser were you using?
>
> FWIW I've had a winge at companies with broken websites via Twitter
> and they actually fixed it.
>
> Nick
>
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