** Jay Bennie <jay@???> [2014-11-06 17:15]:
> On 6 Nov 2014, at 17:03, Paul Tansom <paul@???> wrote:
> > I am currently suffering a phone outage and major drop in internet connection
> > speed, to less than a half of the decidedly average usual speed. Having sorted
> > out getting to the master socket to confirm that the problem is not down to my
> > own equipment, as is customary with BT given the threat of a callout charge if
> > they deem it isn't their fault, I have just spent some time chatting to their
> > support and find myself somewhat perplexed.
> >
> > Firstly it seems that some parts of the master socket are part of the BT
> > network and other bits are customer equipment. The bit that is screwed onto the
> > wall and includes the so called 'test socket' is BT, the bit that connects into
> > that to provide the split out for the FTTC socket and the bit that then
> > connects into that providing the filtered phone point are customer equipment,
> > even though they all screw together into a single unit. I can sort of see it
> > given that, although they fit like a 3D jigsaw together, the customer bits are
> > the equivalent of the ADSL filter that is generally dangling out of the socket
> > on a tail but it still seems odd to provide a part that fits together as a
> > single unit and have different parties responsible for different parts of it.
> >
> > There is however the complication of finding a replacement when it goes wrong.
> > BT don't supply one without a £129 engineer callout, Maplin, RS, Screwfix and
> > other similar vendors don't appear to do them. Solwise, who are specialists in
> > parts like this don't either. BT claimed that they were easily available from
> > any electrical retail outlet for a couple of quid. In practice the best option
> > seems to be somebody I've never heard of in the Amazon marketplace for anywhere
> > between £15 and £30 (although one is listed at £100!).
> >
> > Are they really that difficult to get hold of? Does anyone know of a local
> > supplier? I've nothing against getting one from a small business (I am one
> > myself and an FSB member), but the descriptions on Amazon leave me without the
> > confidence that it is the part I am after - most are for ADSL not FTTC/vDSL it
> > seems.
>
> Hi Paul
>
> http://www.run-it-direct.co.uk/btvdslfaceplate.html
>
> or ebay just search vDSL filter
** end quote [Jay Bennie]
Yes, I'm on eBay at the moment having got the search terms sorted (BT were no
help in this respect at all). I'm looking at a Mk3 unit and hoping that it is
the middle section that is at fault as it has the filtering and not the front
section (which I'm hoping is more trim and the external and internal socket).
Still amazed that eBay or Amazon Marketplace are the only places to go to get
these parts. I'm fine with getting a better deal there with careful choice of
supplier, but I can't imagine the average non-techie standing much of a chance.
I've spent quite a while weeding out the ADSL only versions to get to this
part - on Amazon there are several that quote BT Infinity but clearly don't
have the necessary socket.
Looks like a choice of either phone or internet until next week :( It is still
odd taking the box apart when I've been used to leaving well alone because if
they think it has been tampered with BT will charge!
--
Paul Tansom | Aptanet Ltd. |
http://www.aptanet.com/ | 023 9238 0001
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