On 6 Nov 2014, at 17:03, Paul Tansom <paul@???> wrote:
> I am currently suffering a phone outage and major drop in internet connection
> speed, to less than a half of the decidedly average usual speed. Having sorted
> out getting to the master socket to confirm that the problem is not down to my
> own equipment, as is customary with BT given the threat of a callout charge if
> they deem it isn't their fault, I have just spent some time chatting to their
> support and find myself somewhat perplexed.
>
> Firstly it seems that some parts of the master socket are part of the BT
> network and other bits are customer equipment. The bit that is screwed onto the
> wall and includes the so called 'test socket' is BT, the bit that connects into
> that to provide the split out for the FTTC socket and the bit that then
> connects into that providing the filtered phone point are customer equipment,
> even though they all screw together into a single unit. I can sort of see it
> given that, although they fit like a 3D jigsaw together, the customer bits are
> the equivalent of the ADSL filter that is generally dangling out of the socket
> on a tail but it still seems odd to provide a part that fits together as a
> single unit and have different parties responsible for different parts of it.
>
> There is however the complication of finding a replacement when it goes wrong.
> BT don't supply one without a £129 engineer callout, Maplin, RS, Screwfix and
> other similar vendors don't appear to do them. Solwise, who are specialists in
> parts like this don't either. BT claimed that they were easily available from
> any electrical retail outlet for a couple of quid. In practice the best option
> seems to be somebody I've never heard of in the Amazon marketplace for anywhere
> between £15 and £30 (although one is listed at £100!).
>
> Are they really that difficult to get hold of? Does anyone know of a local
> supplier? I've nothing against getting one from a small business (I am one
> myself and an FSB member), but the descriptions on Amazon leave me without the
> confidence that it is the part I am after - most are for ADSL not FTTC/vDSL it
> seems.
Hi Paul
http://www.run-it-direct.co.uk/btvdslfaceplate.html
or ebay just search vDSL filter
>
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> Paul Tansom | Aptanet Ltd. | http://www.aptanet.com/ | 023 9238 0001
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