Robin
I'm a tad confused - a search shows Full Circle Podcast (your email
address) as a sideshoot of Full Circle Magazine, which supports the Ubuntu
community. If that is you guys then I would have thought you have all the
information in house somewhere. If that's not you, then there needs to be a
discussion about one of you changing your names to reduce confusion.
Your question - Sugar CRM has a community edition which can be run on a
server free of charge (though do remember that not all open source software
= free to use however you like). I've used it for several years during
which time it needed little attention. Your main cost will be in setting up
a server and the application properly, and like any software that's a
necessary investment in expertise. There is a demo site that you can use to
try out what it can do, but I think it's in the top couple of CRM systems
worldwide.
Also consider Zoho, which I think has a community edition.
If it looks as if you need a lot of customisation to get a package to work
for you, consider how you do your admin. A lot of systems work well as
delivered and if you are willing to adapt to the way the package is written
you will save loads of effort compared to making it fit all of your own
admin details. Unless of course your admin system just has to be done a
certain way to work at all.
Contact me offline if you need, my details are easy enough to find.
Good luck
--
Ed
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