Re: [Hampshire] [OT] ISP level of tech support

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Author: hantslug
Date:  
To: Hampshire LUG Discussion List
Subject: Re: [Hampshire] [OT] ISP level of tech support
On Thursday 21 June 2012 22:55:59 Andy Smith wrote:
> So if someone were to say to me,
>
>     "I know I have a problematic phone line and need an ISP that's
>     going to go to fight for me with BT instead of one that will
>     just do the equivalent of a shoulder shrug and pass the buck
>     after having taken my money."

[snip]
> then I probably would not recommend Zen particularly.


I have found Zen absolutely marvellous in this respect. In fact, I have found
Zen's support marvellous over the years.

But maybe my expectations are lower. I have helped many people with problems
with TalkTalk and other large, cheap, ISPs. If, after that lot, I have
occasion to contact Zen, I am profoundly grateful for what I get.

Lisi



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