On Thursday 21 June 2012 22:55:59 Andy Smith wrote:
> So if someone were to say to me,
>
> "I know I have a problematic phone line and need an ISP that's
> going to go to fight for me with BT instead of one that will
> just do the equivalent of a shoulder shrug and pass the buck
> after having taken my money."
[snip]
> then I probably would not recommend Zen particularly.
I have found Zen absolutely marvellous in this respect. In fact, I have found
Zen's support marvellous over the years.
But maybe my expectations are lower. I have helped many people with problems
with TalkTalk and other large, cheap, ISPs. If, after that lot, I have
occasion to contact Zen, I am profoundly grateful for what I get.
Lisi
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