On 21/06/12 18:32, Rob Malpass wrote:
>
> Hi all
>
>
>
> Slightly ot but something we all have to do at some point... I ask in
> all honesty - could / should any ISP have been able to do more for me
> in my situation?
>
>
>
> Tonight I contacted Zen because (having only had my connection
> activated a couple of days ago) I returned home to find no
> connection. Restarting the router fixed it but, just to be sure, I
> checked the logs thinking it might be to do with "training mode". As
> it's a new router (supplied by Zen) I'm not that familiar with all of
> its' log "speak".
>
>
>
> I rang tech support to find out why it had dropped the connection. I
> was told that:
> a) they couldn't tell me why the connection had dropped
>
> b) the logs had contained entries around the time of the drop for
> "Firewall rules modified" which worried me slightly. I would have
> thought that only I, as admin, could modify my firewall rules. When
> I asked him about this he said Zen didn't support the router (even
> though they supplied it!) and he couldn't explain what rules were
> modified or why.
>
>
>
> It's probably coincidental that he sounded like a right lazy so and so
> but to be honest, I expect better from Zen.
>
>
>
> I'm not that much in a huff because all is well that ends well - I
> have a connection - but I'm more surprised than anything. Zen are
> usually brilliant for customer and tech support - so don't want to see
> standards slipping - but similarly I don't want to hold them up to too
> exacting a standard.
>
>
>
> Cheers
>
> Rob
>
>
>
>
>
> --
> Please post to: Hampshire@???
> Web Interface: https://mailman.lug.org.uk/mailman/listinfo/hampshire
> LUG URL: http://www.hantslug.org.uk
> --------------------------------------------------------------
What ! Supply kit - and then refuse to support it ????
Change your ISP to one which doesn't dikk around like this
SysAdmins are not supposed to talk this kinda talk to their users
I never heard anyone give a caller this kind of gyp, either in MoD, or
in an MNC
Lesz
--
" The power of this life, if men will open their hearts to it, will heal
them, will create them anew, physically and spiritually. Here is the
gospel of earth, ringing with hope, like May mornings with bird-song,
fresh and healthy as fields of young grain. But those who would be
healed must absorb it not only into their bodies in daily food and
warmth but into their minds, because its spiritual power is more
intense. It is not reasonable to suppose that an essence so divine and
mysterious as life can be confined to material things; therefore, if our
bodies need to be in touch with it so do our minds. The joy of a spring
day revives a man's spirit, reacting healthily on the bone and the
blood, just as the wholesome juices of plants cleanse the body, reacting
on the mind. Let us join in the abundant sacrament--for our bodies the
crushed gold of harvest and ripe vine-clusters, for our souls the purple
fruit of evening with its innumerable seed of stars ". Vis Medicatrix
Naturae, by Mary Webb, in Spring of Joy: Nature Essays, Constable,
London, 1917 "
--
Please post to: Hampshire@???
Web Interface:
https://mailman.lug.org.uk/mailman/listinfo/hampshire
LUG URL:
http://www.hantslug.org.uk
--------------------------------------------------------------
