On 21 June 2012 18:32, Rob Malpass <linux@???> wrote:
> I ask in all
> honesty - could / should any ISP have been able to do more for me in my
> situation?
What was your situation, your connection dropped and your router
needed a reboot...my answer is no.
Supplying you with an unsupported router, that is definitely bad play
on their part. Adversely, If they don't support the router though,
then that does get them out of needing to explain the "Firewall rules
modified" part.
To be fair, did you ask if they provide support for the router before
purchase, or just assume so?
Just my two pence as a network engineer for an ISP who hates people
complaining about their DSL issues to him :)
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