Adam,
for you next trick, I recommend the following:
- comb their website for the name of the Customer Service Director and
send a strong letter directly to him/her at the HQ address.
- copy in your local trading standards office and include the CC. on the
letter to the CS Director.
- threaten to sue their ass, mention the name of a good solicitor.
- attach whatever documentary evidence of their screwup you think is most
relevant, just a couple of pages to show you're on the ball.
- wait for the executive office/PA to bounce it back down to the monkeys
in customer services as a Priority One. It shouldn't take long.
It worked for me with Globalnet and Orange. Directors & their PA's hate
having to deal with stroppy custards who are organised.
Rgds
RC
Robin Catling
Full Circle Podcast
On 30 November 2011 23:00, Ian Grody <lug@???> wrote:
> On Wednesday 30 November 2011 20:58:22 Dr A. J. Trickett wrote:
> > Hi,
> >
> > Some time ago I mentioned I was changing phone company and ISP.
> >
> > For the record BT terminated my account correctly on the day I changed to
> > the PhoneCoop.
> >
> > TalkTalk are still billing me 4 months after they stopped providing
> > service. They keep promising that they will sort it out but they so far
> > keep failing! TalkTalk are scum, stay clear of them and if you are with
> > them then leave them now!
> >
> > At the moment I've reported them to the Ombudsman and Ofcom - not that
> they
> > have even replied to my complaint...
>
> Bravo! :-)
>
> I've avoided residential ISP's ever since BT & Orange screwed me. Keep
> pestering the Ombudsman - Shame TalkTalk's ADR isn't CISAS - Sofa king much
> better and faster :-)
>
> Andrews & Arnold all the way for me now. 2 years + and never once had a
> single
> raise for issue. Odd for me, I like to complain.
>
>
> Ian
>
> --
> Please post to: Hampshire@???
> Web Interface: https://mailman.lug.org.uk/mailman/listinfo/hampshire
> LUG URL: http://www.hantslug.org.uk
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>
--
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Please post to: Hampshire@???
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