> I just got notification that after 1st June I will have to pay my ADSL
> Supplier £33.00 to get a MAC code to move to another ADSL Supplier.
You might want to talk to Ofcom...
>From http://www.ofcom.org.uk/advice/codes/bbm_cop/bbmcop.pdf :-
"3. The only reasons why a LSP may refuse to issue a MAC are that:
a) The customer has failed standard checks to validate that he is the
account holder
b) The broadband service contract has been terminated
c) The LSP has already submitted a cease request to BTW for the broadband
service
d) The account holder is deceased
4. For avoidance of doubt, the LSP may not refuse to issue a MAC if:
a) The account holder has not paid any charges due before the migration
date (whether
service charges, disconnection charges, charges for remaining minimum term
contract
period or any migration charge); such charges should be included in a
final broadband
service bill, which will be settled according to the terms of the contract"
There's other stuff there, but that bit's important - although there might
be "disconnection charges" (that's the only reference in the document -
but I can't see why an ISP could get away with that), the ISP may *not*
withold a MAC prior to those charges being paid.
In short, your ISP is operating outside Ofcom's Code of Practice. I should
slap them, IIWY...
Vic.
