Author: Alan Pope Date: To: Hampshire LUG Discussion List Subject: Re: [Hampshire] Laptop display borked.
2009/9/29 Adam Sweet <adam@???>: > Have you tried attaching it to an external monitor? If the problem
> persists you know it's the GPU or shared memory and not the LCD panel.
>
Yup, it's an nVidia 6800Go which has issues on internal and external displays.
> If that's your case Alan, it might be worth buying a new warranty rather
> than a new card. Are your symptops the same as mine or more like AdamC's?
>
I had a 3 year NBD warranty on it, and the card went phut a short
while after the warranty ran out. Indeed it went phut once in the past
when the laptop was only a year old and I had it replaced under
warranty. However when I tried to argue this was a recurrance the
service department wouldn't have it and said I'd have to pay 200 odd
quid to have it replaced. They even had the temerity to _argue_ with
me when the following happened at the end of the call:-
monkey on phone: "Are you happy with the service?"
me: "Not even slightly"
monkey: "Why?"
me: "I have called you and the result is I still have a broken laptop"
monkey: "But I told you how to get it fixed"
me: "Yeah, and it should be fixed under warranty IMO"
monkey: "Can't do that"
me: "Ok, I'm still not happy"
etc
I even got diverted to his line manager whom I again had to explain to
that I wasn't "happy". This was not a cheap laptop and it's still
perfectly usable from a hardware spec point of view. The 1920x1200 17"
screen is fantastic. But utterly useless without a video card.
Makes me angry just thinking about it.
I'll consider doing the nvidia reflow thing that Chris mentions though.
