Hi,
I work for Red Hat "Global Support Services" and we're hiring. I've
been asked to spread the word :-)
Attached are the job specs for Technical Support Engineer and
Associate Technical Support Engineer.
If you're interested, or want to know more, drop me an email and send me a CV.
Joe
Position Title: Associate Technical Support Engineer
Position Location: Red Hat, Farnborough, Hampshire, UK
Position availability: Immediate
Position Description:
Your main responsibilities will include working in a multicultural/multilingual technical team, dealing with support requests from enterprise customers via the telephone and the Web. You will also be responsible for maintaining a high level of customer satisfaction and for keeping your technical and non-technical skills current by attending courses and spending part of your time in personal development. Your main duties will include:
* gathering information for each issue
* carrying out the necessary research
* working with senior team members in order to transfer the problem to them or in order to get advice on how to proceed further and provide solutions to customers
* incorporating your findings in Red Hat's Knowledge Base when necessary
Technical skills:
* basic Linux system administration experience at home, work or school
* basic theoretical knowledge of networking, UNIX-like services and concepts
* basic application debyugging skills
* software development experience (programming and scripting languages) not required but considered an advantage
Profile:
* strong troubleshooting skills and a passion for problem solving and investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts where consultation with colleagues, taking initiative and judgement calls are necessary
* ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates
* contributions (not just development) to Open Source community and projects considered an advantage
Preferred education:
* IT degree or equivalent work experience
* RHCE or equivalent not required but considered an advantage
Languages:
* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish considered an advantage
Position Title: Technical Support Engineer
Position Location: Red Hat, Farnborough, Hampshire, UK
Position availability: Immediate
Position Description:
Your main responsibilities will include working in a multicultural/multilingual technical team, dealing with highly technical support requests from enterprise customers via the telephone and the Web. You will also be responsible for maintaining a high level of customer satisfaction and for keeping your technical and non-technical skills current by attending courses and spending part of your time in personal development. Your main duties will include:
* gathering information for each issue
* carrying out the necessary research
* providing analysis to fully understand the issue
* proposing workarounds if appropriate
* proposing and discussing fixes, providing advice and educating customers
* interfacing with engineering, product management and support management when necessary in order to prioritise customers' requests
* incorporating your findings in Red Hat's Knowledge Base when necessary
Technical skills:
* 3+ years of commercial Linux experience in the enterprise sector
* Linux system administration experience at RHCE level (RHCE not required). Self assess your RHCE skills at the following address:
https://www.redhat.com/apps/training/assess/redhat_europe/
* good theoretical knowledge of networking, UNIX-like services and concepts
* advanced application debugging knowledge
* basic kernel debugging and tuning knowledge
* software development experience (programming and scripting languages) not required but considered an advantage
* knowledge of enterprise storage solutions and clustering considered an advantage
* knowledge of enterprise database solutions considered an advantage
Profile:
* strong troubleshooting skills and a passion for problem solving and investigation
* customer focus and service orientation
* ability to work well in a team
* ability to multi-task, prioritise and work under pressure
* ability to work in process-driven environments as well as in contexts where consultation with colleagues, taking initiative and judgement calls are necessary
* ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates
* knowledge of support systems and tools considered an advantage
* contributions (not just development) to Open Source community and projects considered an advantage
Preferred education:
* IT degree or equivalent experience in the enterprise IT sector
* RHCE or equivalent not required but considered an advantage
Languages:
* Fluent in written and spoken English
* Written and spoken fluency in any of French, German, Italian, Spanish considered an advantage
