On Wednesday 28 February 2007 07:04, Sean Gibbins wrote:
> Tim wrote:
> > On Tuesday 27 February 2007 22:04, hantslug@??? wrote:
> >> On Monday 26 Feb 2007 23:26, Tim wrote:
> >>> how can you work out your bandwidth useage
> >>
> >> Change to Zen - they tell you. ;-)
> >>
> >> Lisi
> >
> > I had a major falling out with Zen at the beginning of the year and told
> > them where to go. I had an ADSL fault and they wanted me to swap my
> > router before reporting to BT, and I said it had nothing to do with the
> > router, in the end I went the other way and complained to BT about a
> > noisy line (which it was) making my ADSL drop out, BT came out found a
> > damaged cable replaced it and everything back up and running.
>
> I have had similar experiences with Andrews and Arnold, who are an
> excellent ISP. I think the problem is that BT can be as difficult for
> them to deal with as they can for us, and BT tend to throw up barriers
> to investigating problems to ensure that everything customer-side has
> been checked and found good, i.e. BT will not accept a ticket until
> certain criteria have been fulfilled.
>
> I guess this comes down to the numbers; with such a vast array of
> products connecting to their infrastructure they will have to filter out
> their less astute customers who attach a kettle to their line and wonder
> why they can't make a nice cup o' ADSL (I exaggerate of course!). Once
> they have eliminated dodgy filters, old modems not suited to new
> services, crappy extenstion cables, etc., they can be reasonably sure
> that they are dealing with something within their power to fix.
>
> Frustrating for technically astute customers, but good in the long run
> if it drives support costs down and this is reflected in the price
> charged to the customer.
>
> Sean
While I fully agree with you are saying Sean I went to great lenghts to inform
Zen tech support my reason and the fact that this was not just my only ADSL
that I had infact 11 other that I look after (not through Zen). Add that to
all the other hoops that I had to jump through for tech support. My current
ISP, all I have to do is phone them up explain the situation and if they need
to speak to BT then they will do it as they will except my word. The Zen guy
I spoke to knew what he was talking about and was able to talk me through
several setting changes and a reset on the draytek router I was using (it was
supplied by a third party), but he refused to move from his script.
Tim
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